Latest update: 20/08/2021

Our repairs service is back to normal.

There may be some delay in completing non-urgent repairs as we prioritise emergencies and safety checks while also clearing the back log of previous non-urgent requests.

We understand you still may have some concerns about repairs restarting within your home when our team or a contractor visits your home. They will still notify you in advance of arrival, maintain a safe distance and follow strict hygiene procedures. Please check out our useful video on what to expect when we visit you home.

We still will not carry out repairs in any household that is isolating, unless it is to remedy an immediate emergency. If that is the case, we will continue to carry out the work in line with our risk assessments and safety guidance.

Please report repairs as normal but before you do, please check to see if it is a landlord or a tenant responsibility.

We have restarted our Planned Improvements programme, both external and internal, but there may be some delay in completing these works whilst we clear the back log from 2020.