How are we doing? Letting you know about our performance…

We want to be open about how we are performing so we will use this page to publish ateb stories, our new quarterly magazine that shares the stories of our teams and customers, along with our latest performance information.

Edition 8

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Edition 7

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Edition 6 – Click here to download and view

Edition 5 – Click here to download and view.

Edition 4 – Click here to download and view

Edition 3 – Click here to download and view

Edition 2 – Click here to download and view

Edition 1 – Click here to download and view

Our regulator’s review of our performance…

Welsh Government regularly reviews our financial and governance arrangements, and more information on their review can be found here.

“We are pleased to report that ateb Group has successfully completed the new Welsh Government regulatory review assessment and meets regulatory requirements, with a green rating for governance and services plus a yellow for financial viability. The judgement notes that we will continue to work on our published compliance improvement areas and that we are significantly investing in decarbonisation. 

Last year our strategy signalled our intent to invest £10 million into our existing homes to meet the Welsh Government’s standards to improve decarbonisation by 2030. With support from Welsh Government grant funding and access to its dedicated decarbonisation loan scheme, we have built a viable plan that enables us to meet these 2030 ambitions while balancing affordability, investment in existing homes, delivery of new homes and long-term financial sustainability.

We will continue to work with all our partners to achieve the best outcomes we can for our customers whilst protecting the resources we have.”

June 2026

Our regulatory review archive can be found here.

How we compare to other Housing Associations…

All community landlords in Wales carry out a standardised customer satisfaction survey and provide the data to Welsh Government for publication on the Gov.wales website. This helps customers compare and scrutinise landlord performance.

Social Landlords Tenant Satisfaction Survey Results June 2024

Social Landlords Tenant Satisfaction Survey Results May 2022

Mark Lewis, Executive Director for Customer commented on our latest results:

“When compared to the sector as a whole there are some really good results with ateb being placed 7th out of 46 landlords for the overall quality of our homes and 2^nd out of 46 landlords for how we deal with anti-social behaviour. However there is work for us to do to improve overall levels of satisfaction in other areas and we will continue to engage and listen to our customers on how we can improve our services”

Is ateb on track ?

We have a Vision of ‘what good looks like’ for ateb and a Plan of how we intend to achieve that Vision. To view a copy of our Vision or any of our annual Self-Evaluations please visit our Documents page.

Our Customer Service Commitment

We want you to be happy and satisfied with all the services you receive as an ateb customer.

Our service standards, which cover our communication commitments to you, set out exactly what you can expect from us. They tell you about what we are committed to doing and the timeframe that you can expect us to keep to.

ateb needs your feedback on whether we are meeting your expectations, not meeting your expectations or exceeding your expectations.

Please see our feedback section for ways to let us know how we are doing.