Our ateb heating team has been ranked in first place by our external auditors Morgan Lambert out of nearly 100 clients they inspect.  External audits of our gas servicing works are really important to ensure that ateb maintain the highest levels of Health and Safety service to our customers. Getting your boiler serviced on time […]

The Customer Forum is a tenant group for all ateb tenants & is in Lamphey for this month only. Although the group meets up most months, you can pick and choose which sessions you’d like to go to. The purpose of the group is to share information about subjects that effect large numbers of tenants […]

Thank you to all our customers who attended our first Big Customer Event where everyone had the opportunity to tell us what matters to them! The Big Customer Event is one of a number of ways that ateb listens to its customers to ensure we understand the improvements and direction customers want to see. The […]

Our ateb Maintenance Team have been labelled ‘brilliant’ for the work they undertook in one of our Older Persons Schemes. Customers were delighted with their new heating systems and the fact that our ateb team completed the works within 3 days with no ‘fuss’. It’s great to get feedback and great to hear ateb is […]

We have 5 lovely, festive Christmas hampers to give away!  If you are 55 years or over then this is your chance to enter our free prize draw.  Please return your entry form, or provide the same details by text, in person, email or over the phone, no later than 15:00 on Weds 18th of […]

In our tenants’ Autumn newsletter, we had some queries about our Out of Hours Repairs Emergency Service. We undertook a survey in February 2019 from which we received answers to our survey questions via email, telephone questionnaires, home visits & social media sites etc. Some of the comments made were… “Response time wasn’t good” “Just […]

We are really pleased to announce that Ali has recently won the best Welsh Workplace Learner Award at a ceremony in Aberystwyth organised by Aberystwyth University. Ali was recognised for her determination to learn a new language and to use it at every opportunity in the workplace, ateb were commended for their support to Ali. […]

Our annual general meeting (AGM) happens once a year and is a requirement of our company rules. In the AGM, the shareholders consider our accounts and other issues relating to the way the ateb group is run. This year we shared progress with our 3 year plan and updated the meeting on how we are […]

Every year we look back at our 3 year plan and ask whether we have achieved what we set out to achieve. Our plan is now 1 year old and the first review is now complete and shows that we have made progress in some areas, other areas need to be progressed and some of […]

For ateb, corporate strength is about more than money, if we are to offer the best services to our customers, we must be strong in other areas as well. That’s why ateb defines its corporate strength in terms of having a clear purpose, having the best governance, developing the right culture and having the right […]