Your Rent & Service Charges Explained

Rent

Your rent pays for:

  • Mortgage payments on the money borrowed to build or buy your home.
  • Repairs and improvements and the staff who provide services to you.

Service charges

Services charges are paid for the specific services you receive from us. The charges for each service are based on the actual cost of providing that service the previous year.

Most service charges are eligible for housing benefit and Universal Credit, but a small number are not e.g. water rates, community alarm, pumping station.

This is a summary of some of the main service charges and what you are paying for

Service charge What it’s for
Communal cleaning Cleaning of the communal areas where you live
Communal electricity The cost of electricity for street lights in non-adopted estates and/or providing electricity for lighting in communal areas where you live
Grounds maintenance The cost of cutting grass and maintaining the outdoor communal areas of your estate or scheme
Communal TV aerial The cost of providing and maintaining a shared TV aerial on your estate, scheme or block of flats
Fire equipment The cost of providing and maintaining fire equipment in your property, scheme or block of flats
Communal heating/hot water The cost for providing heating and/or hot water in the communal areas where you live
Scheme Manager The cost of providing a member of staff to ensure the sheltered or extra care scheme where you live is safe and well maintained
CCTV Maintenance The cost of providing and maintaining CCTV equipment in the communal areas where you live
Lift maintenance The cost of servicing and maintaining the lift at your scheme/block of flats
Community alarm The cost of providing a 24 hour responsive emergency alarm service in your property
Water rates The cost of providing a water supply to your individual flat
Pumping station/sewerage treatment plant The cost of providing water treatment services for your property

If you pay a service charge for communal cleaning, this is the specification that the cleaning contractor must work to – Communal Cleaning Specification – Communal Areas

If you pay a service charge for grounds maintenance, this is the specification that the grounds maintenance contractor must work to – Communal Sites – Grounds Maintenance Contract Specification

If you live in a sheltered or extra care scheme the specifications for communal cleaning and grounds maintenance are different – Communal Cleaning Specification – Sheltered Schemes

Sheltered and Homes for Life- Grounds Maintenance Contract Specification

If you have any questions about service charges or feedback on the services you receive contact us at hello@atebgroup.co.uk

You can learn about tenants’ rights and obligations in relation to service charges here – Tenants rights & obligations – service charges

Find a Home

Look now

Pay Your Rent

Make payment

Report a Repair

Report today

Request an Appointment

Book now

Talking to us is easy.

For any enquiries or issues, email us at hello@atebgroup.co.uk →

Pop in and talk to us face-to-face, find
us at SA61 1QP →

Call and speak to one
of our lovely team
on 01437 763688 →