Your rent pays for:
- Mortgage payments on the money borrowed to build or buy your home.
- Repairs and improvements and the staff who provide services to you.
Every year we review the cost of rent to our customers, making sure to follow Welsh Government guidance and taking affordability into consideration.
Services charges are paid for the specific services you receive from us. The charges for each service are based on the actual cost of providing that service the previous year.
Most service charges are eligible for housing benefit and Universal Credit, but a small number are not e.g. water rates, community alarm, pumping station.
This is a summary of some of the main service charges and what you are paying for
What it’s for
|Communal cleaning||Cleaning of the communal areas where you live|
|Communal electricity||The cost of electricity for street lights in non-adopted estates and/or providing electricity for lighting in communal areas where you live|
|Grounds maintenance||The cost of cutting grass and maintaining the outdoor communal areas of your estate or scheme|
|Communal TV aerial||The cost of providing and maintaining a shared TV aerial on your estate, scheme or block of flats|
|Fire equipment||The cost of providing and maintaining fire equipment in your property, scheme or block of flats|
|Communal heating/hot water||The cost for providing heating and/or hot water in the communal areas where you live|
|Scheme Manager||The cost of providing a member of staff to ensure the sheltered or extra care scheme where you live is safe and well maintained|
|CCTV Maintenance||The cost of providing and maintaining CCTV equipment in the communal areas where you live|
|Lift maintenance||The cost of servicing and maintaining the lift at your scheme/block of flats|
|Community alarm||The cost of providing a 24 hour responsive emergency alarm service in your property|
|Water rates||The cost of providing a water supply to your individual flat|
|Pumping station/sewerage treatment plant||The cost of providing water treatment services for your property|
If you pay a service charge for communal cleaning, this is the specification that the cleaning contractor must work to – Communal Cleaning Specification – Communal Areas
If you pay a service charge for grounds maintenance, this is the specification that the grounds maintenance contractor must work to – Communal Sites – Grounds Maintenance Contract Specification
If you live in a sheltered or extra care scheme the specifications for communal cleaning and grounds maintenance are different – Communal Cleaning Specification – Sheltered Schemes
If you have any questions about service charges or feedback on the services you receive contact us at firstname.lastname@example.org
You can learn about tenants’ rights and obligations in relation to service charges here – Tenants rights & obligations – service charges