There are lots of ways to get involved and help ateb to improve the service it provides to you.

We’ve set this out in our Customer Engagement Framework.

Don’t let anything stand in your way, you can:

• dip in & out to suit your own time boundaries in a relaxed and easy going way
• come to things online or in person
• choose your own methods e.g. WhatsApp, website, e-mail, social media, phone or post

ateb’s aim is to break down barriers so that you can take part. Some of the things that we know you may need help with are:

• transport arrangements &/or costs
• language, translation services
• need for care / have care duties
• accessibility

And just so you know…

• Meeting rooms that we use are accessible.
• Community events, gatherings and chat sessions are held across the year in both daytime and in the evenings.
• We come out to a variety of venues across the county.

Engage Calendar of Events

Our Engage Calendar is a great way to see when many of these events take place.

View our Customer Events and Sessions page for more information

If you would like to take part and have anything standing in your way, please get in touch using our handy form or:

[email protected] 0800 854 568

or call our Engage Coordinator direct on

01437 774766 /  07500 446611

We’d love to hear from you.

1. Customer Committee

The Customer Committee helps ensure customer views shape what we do. At least 5 customers are part of the group and they meet four times a year.

2. Engage to Improve (e2i)

e2i is our engagement initiative. It focuses on involving more people in a smaller number of important topics. This helps us make meaningful improvements while keeping customer voices at the centre of decision-making. Getting involved is also a great way to meet new people and build new skills.

Here are some of the ways you can take part:

3. Customer Partner Network

We encourage customers to be involved in a range of activities at ateb to support ateb team members in making the right decisions for our customers. We maintain a register of all customers who have expressed an interest in taking part in the following activities:

4. Associations and Groups Network

There are several groups and associations customers can form or attend to provide feedback to ateb or support the community you live in.

5. ateb Trust

At ateb, we believe that better living starts with a place we can call home. But a home is more than just four walls – it’s a safe, secure foundation from which people and communities can thrive. The ateb Trust was created to help make this vision a reality by supporting projects that enhance wellbeing and create opportunities for those who need them most. It is a grant-giving initiative, designed to fund ideas and projects that empower communities and improve lives in the areas we serve. We aim to support those who share our purpose: creating better living solutions for all.

Thanks for reading this far.

Here are some examples of how you have already made a difference: What’s Changed?

We look forward to seeing you soon.