Damp, Mould & Condensation

We will take swift, effective action when responding to reports of damp and mould in ateb homes.

ateb is committed to ensuring that contract holders are not adversely affected by the causes of damp and mould and drives forward an agenda of proactive action to address and manage the causes of damp and mould.

Our commitment to you…

• We will take a zero tolerance to reports of damp, condensation, and mould.
• We will ensure that contract holders are treated in a fair and consistent way.
• We will focus on working in partnership with contract holders.
• We will ensure that we undertake effective investigations and implement all reasonable remedial repair solutions and improvements to eradicate damp, including managing and controlling condensation.
• We will ensure that contract holders have access to and are provided with comprehensive advice on managing and controlling damp and condensation.
• We will comply with statutory and regulatory requirements and good practice.
• We will ensure that the fabric of our properties is protected from deterioration and damage, resulting from damp and condensation.

Please see our customer information leaflet on Damp, Mould & Condensation for further information.

Please refer to our Damp, Mould & Condensation policy for more information.

If you are experiencing damp, mould and/or condensation in your home, please contact us on 0800 854 568 or email [email protected]