FAQ’s

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  • I need an adaptation – what’s the process?

    For minor adaptations such as grab rails, shower seat or fitting lever taps, please complete the  ‘report a repair’ online form. If you need a larger adaptation, please contact Pembrokeshire County Council on 01437 764551 who will arrange for an occupational therapist to come and meet you and assess your needs.

  • What if I’ve got a job that isn’t ateb’s repair responsibility? Can you still help me?

    Get in touch via repairs@atebgroup.co.uk and depending on the job, we can advise you accordingly.

  • What if I need to rearrange my appointment?

    No problem! You can email us on repairs@atebgroup.co.uk or give us a ring on 0800 854568.

  • When will my repair get fixed?

    If your repair is an emergency, we will deal with it within 24 hours. Depending on the seriousness of the emergency, we will aim to be with you as soon as possible. If your job is not an emergency, we will agree an appointment time with you. We will usually provide you with the choice of a morning, afternoon and ‘avoid the school run’ appointment slot on a day that suits you. If we need to send a contractor to your home they will be in touch to arrange an appointment directly with you.

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