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Changes to our services

As the firebreak lockdown ends on Monday 9th November the services listed below will be able to resume from this date.  We will continue to ensure the safety of our customers, teams and partners.


  • Viewings, lettings, transfers and mutual exchanges will restart.


  • Non-urgent repairs will restart however there may be some delay in completing these as we will be prioritising emergencies and clearing the back log of non-urgent requests.


  • We can resume doorstep or internal visits to customer homes where necessary following our COVID-19 safety measures at all times.

Mill Bay Homes

  • Viewings will restart and any show homes can reopen.
  • House moves, mortgage surveys and non-urgent defect works can now take place.

Please check out our Coronavirus FAQs for more information.

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