With hundreds of ‘vulnerable’ customers on our list, and heading into week 11 of lockdown, the Welfare Team are in full flight. Receiving help from ateb staff across the company, including Property Services, the Maintenance Team, the Money Solutions Team, Customer Services & Communications as examples, we regularly call customers with a range of issues […]

If you sent us entries and/or photos more than 30 days ago from today, & you didn’t receive an email from us today (04/06/20) regarding your entry, please send your entry details and photos again. Thank you very much. The Theme: Working strictly within the COVID-19 guidelines this year’s competition is all about make-do-and-mend. Bright, […]

On Friday 29th May, Mark Drakeford, First Minister made some changes in Wales’ latest announcement. For further detailed information, please visit – https://gov.wales/written-statement-coronavirus-covid-19-shielding-update-changes-advice

On Friday 29th May, Mark Drakeford, First Minister made some changes in Wales’ latest announcement. For further detailed information please visit – https://gov.wales/written-statement-review-lockdown-measures-and-health-protection-coronavirus-restrictions-wales

The 2020 e2i Estates Management feedback opportunity, where ateb customers worked throughout February with staff, generated the following new ateb targets: The department is under resourced at present and has just made a proposal to increase staffing levels. Subject to this being approved we will: Allocate another staff member to address any refuse and fly […]

We are all working hard to keep in touch with our customers and have produced an informative guide on what services we’re currently providing for you in our sheltered schemes. We want to ensure you that we have you at the heart of our services and will continue to assist you through these difficult times whilst […]

Following the Prime Minister’s update at the weekend, we have been receiving a number of calls from people who are expecting our services to return to normal.  We would like to remind everyone that the guidance in Wales is different to that of England and we are still being advised to Stay At Home.  As […]

This explains the conduct you can expect when we send someone to carry out work at your home. Appointments We are currently only responding to emergency jobs, essential works, and safety checks and we will send someone as soon as we can. Coronavirus All our staff and contractors have been provided with guidance on how […]

Following on from the Housing Minister’s letter to all social housing tenants in Wales, click here to read it, ateb sets out how it will do everything it can to help our customers with tenancy and community management information during this difficult time. Please click here to find out more.

You can prevent problems happening with your neighbour by following some simple advice… Be a good neighbour. Be considerate when at home playing music or listening to the TV by keeping the noise down. When entertaining friends or family, especially late in the evening, remember your neighbours may be sleeping. When doing DIY jobs do […]