Our Teams and Contact Centre will be unavailable from 12 noon on Friday 24th December to 9.30am Tuesday 4th January 2021. During this time our phonelines will be switched to an out of hours service provider who will deal with emergencies only. Please check out what an emergency is here. We apologise for any inconvenience […]

Customers receiving Universal Credit, or Working Tax Credits, or Income Support, or income related ESA or income based JSA can claim a one-off £100 payment from Pembrokeshire County Council (PCC) or their local authority to help them pay their winter fuel bills.  It doesn’t matter whether you normally pay by direct debit, pre-payment meter, or cash over the counter, the payment is available to everyone who is eligible (please […]

Over the next 12 months we will be testing over 600 ateb homes for Radon. What is it? Radon is a colourless, odourless radioactive gas that occurs naturally in soil and rocks. If levels are high it can be a major contributor to lung cancer and cause other health issues. As your landlord we have […]

With upwards of 227 responses, e2i can now share the contribution you made towards our questionnaire, Customer Engagement 2021, helping us to focus on priority service improvements, with your views at the heart of that decision making – here are the results If it matters to you, it matters to us Published: 06/12/21

The next on-line Survey Planning Group session will be on Tuesday the 14th of December 2021, 10:00 – 11:00. In this session we will look at the progress made with Improvement Actions set 6 months ago, following the survey, Individual Experience. ateb can help you to connect with us through Teams, if you’d like help, even if […]

The Star Survey 2021 Every other year, we gather your opinions on important aspects of your home, so that we, like all social-housing providers, can compare ourselves against others across Wales, and all of us can see how we’re doing.  Because we want to show clearly how we rank in comparison with other housing associations […]

The next Customer Forum will be on Thursday the 25th of November 2021, at 10:00 and will last for about 2 hours.  There will be a short break at 11:00.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect […]

With upwards of 209 responses, e2i can now share the contribution you made towards our questionnaire, Future Customer Contact, helping us to focus on priority service improvements, with your views at the heart of that decision making – here are the results If it matters to you, it matters to us Updated: 11/11/21

Following the latest Welsh Government announcements and the high rates of community transmission currently being reported in Pembrokeshire, we have taken the difficult decision to postpone the Big Customer Event. We had intended to hold the three events during November, but will postpone until the Spring of 2022, when we all hope the situation will […]

We encourage feedback from our customers as it helps us deliver our aim to deliver the right service outcomes, efficiently with great customer experience. We review all feedback received and this month it was time for the 6 monthly review of the compliments we have received. Our Executive Director for Customer – Mark Lewis took […]