ateb are pleased to welcome our new Home Energy Officer to the team, helping our customers to Save Energy and Save Money.   The ‘Save Energy, Save Money’ project will support our customers to better understand how they use their energy, what it costs them and identify ways in which they can save energy and […]

The next Customer Forum will be on Thursday the 24th of February 2022, at 10:00 and will last for about 2 hours.  There will be a short break at 11:00.  This Forum is a group for all ateb customers, where you can meet other ateb customers, & staff & share information about subjects that effect […]

The next on-line Survey Planning Group session will be on Tuesday the 8th of March 2022, 10:00 – 11:00. In this session we will look together at the results of the Star Survey and we’ll be setting up the next survey, Outdoor Spaces, which will run throughout April & May.  We will also be pulling the winning […]

Our teams meet regularly with the Police and at our latest meeting (15/12/21) we were asked to share details of 2 scams that are popular with criminals targeting older people across Pembrokeshire and West Wales. Courier scam – customers are contacted by phone and told they have to pay to have a parcel delivered, the […]

We are now only able to carry out plumbing and heating emergencies & heating servicing appointments due to Covid disruptions and apologise for any inconvenience caused. Covid-19 is causing staff shortages across all sectors and unfortunately our teams are being affected too. We are working hard to contact customers and will be in touch as […]

Our Teams and Contact Centre will be unavailable from 12 noon on Friday 24th December to 9.30am Tuesday 4th January 2021. During this time our phonelines will be switched to an out of hours service provider who will deal with emergencies only. Please check out what an emergency is here. We apologise for any inconvenience […]

Customers receiving Universal Credit, or Working Tax Credits, or Income Support, or income related ESA or income based JSA can claim a one-off £100 payment from Pembrokeshire County Council (PCC) or their local authority to help them pay their winter fuel bills.  It doesn’t matter whether you normally pay by direct debit, pre-payment meter, or cash over the counter, the payment is available to everyone who is eligible (please […]

Over the next 12 months we will be testing over 600 ateb homes for Radon. What is it? Radon is a colourless, odourless radioactive gas that occurs naturally in soil and rocks. If levels are high it can be a major contributor to lung cancer and cause other health issues. As your landlord we have […]

With upwards of 227 responses, e2i can now share the contribution you made towards our questionnaire, Customer Engagement 2021, helping us to focus on priority service improvements, with your views at the heart of that decision making – here are the results If it matters to you, it matters to us Published: 06/12/21

The next on-line Survey Planning Group session will be on Tuesday the 14th of December 2021, 10:00 – 11:00. In this session we will look at the progress made with Improvement Actions set 6 months ago, following the survey, Individual Experience. ateb can help you to connect with us through Teams, if you’d like help, even if […]