Anti-social behaviour (ASB) is anything that causes – or could cause – harassment, alarm or distress to other people. This can include:

• Loud or constant noise
• Verbal abuse
• Intimidation or threats
• Vandalism or property damage
• Drug or alcohol misuse
• Fly-tipping or littering in shared areas

Some things might be annoying, but aren’t considered anti-social behaviour. For example:

• Everyday living noise like footsteps, doors closing or children playing
• Occasional parties or BBQs
• Lifestyle differences or one-off disagreements

We always encourage neighbours to speak calmly with each other first if they can.

You can report ASB to us in a few ways:

• Through your My ateb account
• Reporting via Our Online Forms
• By phone on 0800 854 568
• By email [email protected]
• In person to our Housing Coordinators

If the issue is serious or involves a crime, contact the police on 101, or 999 in an emergency.

We’ll listen to you and look into the problem. Depending on what’s happened, we may:

• Investigate your complaint
• Speak with the people involved
• Work with police or support services
• Offer help like mediation or support

We’ll keep you informed and aim to find a solution.

Every case is different. Some can be resolved quickly, while others may take longer – especially if we need to gather evidence or work with other agencies. We’ll keep you updated along the way.

No – but the person you’re complaining about must be an ateb customer. If they’re not, please contact your local council instead.

Yes. But if you don’t give your name, we won’t be able to update you or take certain actions. It also makes gathering evidence harder. If you do give your details, we won’t share them unless you agree.

If someone complains about you, we’ll contact you to hear your side. We always look at the facts and aim to be fair. If there’s no evidence of ASB, we may still offer advice to help sort things out.

We won’t tell them it was you unless you give permission. Your name will be kept private. But sometimes it may be obvious who made the complaint, especially if only one person is affected. If you don’t want us to speak to the other person, it limits what we can do.

We’ll talk to everyone involved and may also work with the police or other services. If needed, your case may be passed to the Neighbourhood Enforcement Team who will:

• Collect evidence through diaries, statements and noise monitoring
• Work with other agencies
• Escalate serious cases using our tenancy enforcement process

We may:

• Give verbal or written warnings
• Set up behaviour contracts
• Demotion of secure tenancy

Court action with possible eviction is a last resort and only used in serious or ongoing cases. What we do depends on the situation and the evidence.

Mediation is when an independent person helps you and your neighbour talk things through to find a way forward. It’s voluntary, confidential, and can often prevent issues from getting worse.

For regular or loud noise problems, you can report it using The Noise App. Make sure you register with your local authority first, so your address is linked to your report.

We may also ask you to keep a noise diary to help us understand how often and how serious the issue is.

Without evidence, it’s hard for us to act. Keeping a diary helps show how often and how serious the behaviour is. You can download our incident diary template here.

Your diary will usually only be seen by the team handling your case. If legal action is needed, we’ll ask before using it in court.

Courts will only act if the noise would seriously bother an average person. One-off events like a party probably won’t count. Try talking to your neighbour first—they might not realise they’re being noisy.

If that doesn’t work, report it to us and we may ask you to keep a noise diary for at least two weeks to help us assess the issue.

We don’t deal with parking problems unless they involve a breach of tenancy. For cars causing obstruction on public roads, contact the police. If a car is untaxed, abandoned, or unroadworthy, you can report it on Pembrokeshire Council’s Report a Problem page.

Please speak to us. We just want to understand the situation and hear your side. Ignoring the issue could lead to further action, so it’s better to talk things through.

Yes, but only in serious or long-term cases. We always try to sort things out through support, warnings or mediation first.

Be realistic – some things like everyday noise aren’t classed as ASB. But if you feel safe doing so, try talking to the person involved first.

If that doesn’t help, fill in our online form and we’ll look into it. You may be asked to keep a diary of what’s happening over a couple of weeks.

Yes. As well as looking into the issue, we can also refer you to support services if you’re struggling with the impact of ASB. Just let us know how it’s affecting you.

If things don’t improve, we may escalate the case. This could mean further warnings, involving enforcement teams, or even legal action if necessary.

If you’re in danger, call 999. If you feel unsafe in your home because of ASB, contact us straight away. We’ll work with you and support agencies to help keep you safe.

Your tenancy agreement says you’re responsible for your own behaviour, and the behaviour of anyone living with or visiting you—including children. This applies inside your home, around your building or street, and in nearby areas.