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Last week, the Equality, Diversity & Inclusion (ED&I) Action Group came together to reflect on the progress we’ve made since forming our commitment and how we can build on that momentum.
This action group brings together passionate team members from across the group, supported by our customers, all driven to improve the experience for both our customers and our people.
The Journey So Far & Key Achievements
Positive action taken across, recruitment, customer services, governance & procurement to improve diversity and inclusivity. Some key highlights:
- Open, honest conversations and shared learning are at the heart of the action group.
- Adopted the Rooney Rule and Disability Confident Commitment to drive fairer, more inclusive recruitment, resulting in increased workforce diversity.
- Improved accessibility across events, venues, and communications.
- Welsh Language Scheme improvements in progress to boost bilingual services.
- Gathering better customer data both internally & externally to tailor services and improve inclusivity.
- Focus on digital inclusion as part of service improvement.
- Diverse voices at the customer conference, enhancing engagement and representation.
- New Customer Committee launched to put lived experience at the heart of decision-making.
- Inclusive procurement practices, embedding ED&I expectations in tendering.
- Local and ethical spending encouraged to support community and values led suppliers.
From Exclusion to Inclusion – Charting the Path Forward
- Embedding use of Equality Impact Assessments to drive meaningful change across the group.
- Creating space for learning from lived experience through open conversations, guest speakers, and customer feedback.
- Prioritising digital inclusion, addressing broadband and access gaps in our communities.
- Challenging assumptions and shifting attitudes to build empathy and understanding across teams and communities.
- Focusing on safety and wellbeing with a zero tolerance for abuse, with stronger reporting and support systems.
- Focus on progress over perfection, it’s about asking better questions, taking small steps and making an impact.
One comment from a new member really stood out.
“I thought the group was a tick-box exercise, but it clearly isn’t. The ED&I action group is actively trying to make a difference. I’m glad I came.”
As we continue our conversation, we’ll keep learning, improving, and doing all we can to create a more inclusive experience for everyone.
Do you want to be part of the conversation?. The group is made up of both ateb customers and team members, so come and join us for our next ED&I meeting on Wednesday 1st October 2025. We’d love to welcome you.
