We encourage feedback from our customers as it helps us deliver our aim to deliver the right service outcomes, efficiently with great customer experience. We review all feedback received and this month it was time for the 6 monthly review of the compliments we have received.
Our Executive Director for Customer – Mark Lewis took the opportunity to share this with our team and it really made us smile. Mark said “Every 6 months I have the lovely job of reviewing all compliments we have received from customers in readiness to report to Board. I am always so impressed at the positive feedback we receive about ateb team members and teams”.
Here is what some of our customers had to say ….
“Your Heating Engineers were brilliant and did a fantastic job. All the maintenance team are always brilliant”.
“The new lighting now lights up the carpark and makes me feel much safer, thank you very much to everyone involved”.
“We are so grateful, and we are very surprised and somewhat amazed that ateb has gone over and beyond their responsibility to us. We thank you and your company for working so hard”.
“I want to praise your Housing Officer and give him an OBE – he went over and above”.
“I want to pass on a big thank you for all the help that you gave me with the BT line issue. I could never have sorted it without A’s help. Thank you”.
“I am emailing as I would like to highlight one of your staff who answered my call this afternoon. P answered my call requesting a visit to my home to carry out several repairs. She calmly went through my list, she promised to call me back later to confirm dates for repairs, which she has just done. Her telephone manner was second to none and I cannot tell you how grateful I am that the jobs needing doing (some from the start of lockdown) will now be sorted very soon. Thank you P, you are an absolute star, please could you pass on my thanks”.
Some quotes have been slightly adjusted to protect the identity of our customers.