Out Of Hours Emergencies

Please remember that our out of hours Emergency Repairs service will deal only with repair issues that pose a risk to life or the structure of your home. This includes things like:

  • Burst pipes.
  • After a house fire.
  • Blocked drains.
  • No heating during autumn and winter.
  • Total loss of electric.
  • Serious storm damage.

If your repair is not an emergency, please complete our  Online Form.

When you need to report an emergency repair out of normal working hours, your call will be handled professionally by a company called Mears, on behalf of ateb group.

You will still report your emergency repair in the same way by calling us on 01437 763688.

Repair Responsibilities

Our Responsibilities: Keeping your home in a good condition is a shared responsibility between yourself and ateb. By working together we can ensure that your home is maintained to the highest standard possible.

Your Responsibilities: Your rent includes payment towards the cost of most repairs but you also have some responsibilities for keeping your home maintained, such as some minor repairs.

Please refer to the list of Tenant Landlord Repair Responsibilities for further details.



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For any enquiries or issues, email us at hello@atebgroup.co.uk →

Pop in and talk to us face-to-face, find
us at SA61 1QP →

Call and speak to one
of our lovely team
on 01437 763688 →