As part of our ongoing GDPR review, ateb is taking steps to ensure the information we hold about our customers is used correctly and in line with data protection regulations.

Over the years, we’ve added helpful flags to our systems to make sure our teams are aware of important information when visiting our customers’ homes. These flags can include things like dementia, sensory impairments, aggressive pets, or situations where, for safety reasons, we advise our team members not to visit alone.

We’re now writing to customers who have a flag on their records to:

• Confirm that the flag is still needed on your account .
• Explain the reasons why this decision has been made.
• Provide an opportunity to discuss or appeal this decision if they feel it is no longer necessary.

Some customers may have already received these letters as part of the review process, and we will continue to contact others in the coming weeks.

At ateb, we regularly review these safety flags every 3 to 6 months to ensure they are up to date and reflect current circumstances.

Why are we doing this?

This is part of our commitment to keeping our teams safe while continuing to provide the best possible services to you, our customers.

Housing Solutions Team Leader Amy adds:
“It’s really important to us that we work in an open and transparent way. Writing to our customers to explain why we hold certain flags on their records is just one example of this. We always aim to get the balance right between providing great service and protecting the wellbeing of our teams.”

If you have any questions or concerns about this process, please contact your Housing Coordinator or email us at: [email protected]

Published: 24/06/2025