We want to make it easy for you to access the information that matters. On this page, you’ll find a range of our key policies, available to view and download as PDFs. We’ll keep these updated regularly so you can be confident you’re seeing the latest versions.

If you have any questions or need any support, please get in touch with us at [email protected] – we’re here to help.

Key Policies

• Affordable Rent Setting Policy (PN02)
• Equal Opportunities & Diversity Policy (PN13)
• Customer Feedback Policy (PN21)
• Welsh Housing Quality Standards Policy (PN24)
• Reactive Repairs Policy (PN25)
• Damp and Mould Policy (PN40)
• Privacy and Cookie Policies (link to separate page)