My Account has closed

ateb’s My Account has closed and can no longer be updated or supported by us. This is because the system that previously supported My Account is no longer available.

If you are still able to log into the My Account system using an old link, then the information will be out of date and inaccurate.

We are working hard to make a new customer portal that is better and much more customer friendly.

We hope this wont take long and apologise for any inconvenience caused.

You can still contact us as normal by email or by phone 01437 763688.

What should I do if I usually pay my rent on the My Account webpage?

We offer a number of ways to pay your rent and our customer services team are on hand to offer advice and help if you need it.

Direct Debit

This is the easiest way to pay and offers you the greatest amount of flexibility. We can set up a Direct Debit for any day that you request.

To set up a Direct Debit, please complete our  Direct Debit Form and our  Direct Debit Mandate Form and send it back to

However if you prefer to make the payment manually each month, you can always go to the allpay website here, or download the AllPay app from the Apple or Google Play store. You will need your 19 digit payment reference for the these manual payment methods – please give us a call if you don’t have this.

For all the ways you can pay your rent please check out the ‘Ways To Pay Your Rent’ page on our website.

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