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  • When will my repair get fixed?

    If your repair is an emergency, we will deal with it within 24 hours. Depending on the seriousness of the emergency, we will aim to be with you as soon as possible. If your job is not an emergency, we will agree an appointment time with you. We will usually provide you with the choice of a morning, afternoon and ‘avoid the school run’ appointment slot on a day that suits you. If we need to send a contractor to your home they will be in touch to arrange an appointment directly with you.

  • What if I need to rearrange my appointment?

    No problem! You can email us on repairs@atebgroup.co.uk or give us a ring on 0800 854568.

  • What if I’ve got a job that isn’t Ateb’s repair responsibility? Can you still help me?

    Get in touch via repairs@atebgroup.co.uk and depending on the job, we can advise you accordingly.

  • I need an adaptation – what’s the process?

    For minor adaptations such as grab rails, shower seat or fitting lever taps, please complete the ‘report a repair’ online form. If you need a larger adaptation, please contact Pembrokeshire County Council on 01437 768551 who will arrange for an occupational therapist to come and meet you and assess your needs.

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For any enquiries or issues, email us at hello@atebgroup.co.uk →

Pop in and talk to us face-to-face, find
us at SA61 1QP →

Call and speak to one
of our lovely team
on 01437 763688 →