FAQ’s

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  • When is my rent due?

    Your rent and service charge, if applicable, is payable weekly in advance and is due on Monday.

  • Why do I have to pay a service charge on top of my rent?

    Where we provide additional services to some of our tenants, these are paid for through a service charge. Here are some examples:

    • Grounds maintenance.
    • Communal cleaning.
    • Communal lighting.
    • Servicing voice entry systems.
    • Maintaining fire alarm systems.
    Details of your service charges are sent to you each Spring.

  • I’m finding it difficult to pay my rent and have fallen into rent arrears?

    Please contact your benefit and money advisor straight away on moneyadvice@atebgroup.co.uk or call us on 01437 763688 or 0800 854568. The important thing is that you tell us as early as possible so that we can provide you with help to get you back on track as well as offer money and benefits advice.

  • I’m in credit, can I request a refund?

    Yes – you simply need to complete the  Refund Request Form and we will process this as soon as we receive it.

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For any enquiries or issues, email us at hello@atebgroup.co.uk →

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