FAQ’s

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  • When is my next gas servicing appointment?

    We'll arrange a gas safety inspection, and we'll contact you beforehand to make an appointment to visit you at home. Once arranged, you must allow us access to your home to carry out maintenance or safety checks on appliances.

  • What if I need to rearrange my appointment?

    If you can't make your scheduled appointment you must contact us on heatingservicing@atebgroup.co.uk or ring us on 0800 854568. We do usually need 24 hours’notice.

  • What happens if I miss an appointment?

    We will leave you a calling card and you will need to contact us to rearrange your appointment. We may charge you for the missed appointment.

  • What about my carbon monoxide detector?

    ateb has provided carbon monoxide detectors for its customers and will test and replace them as part of the annual safety check. Please let us know if your detector is missing, damaged, faulty or you are unsure and we will fit a new one free of charge.

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For any enquiries or issues, email us at hello@atebgroup.co.uk →

Pop in and talk to us face-to-face, find
us at SA61 1QP →

Call and speak to one
of our lovely team
on 01437 763688 →