FAQ’s

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  • What is anti-social behaviour?

    Anti-social behaviour is conduct or behaviour which is likely to cause nuisance or annoyance to another person, that includes using your home for unlawful purposes, or behaviour that affects the housing management functions of ateb.

  • How do I report a problem?

    If you are experiencing neighbour nuisance or anti-social behavior, please contact us and we will advise you what we can do and what steps you can take to resolve it. Fill in our Online Form to to make a complaint and file a report today.

  • What happens when I report a problem?

    When you report a problem of neighbour nuisance or anti-social behaviour to us we will offer you advice, take information from you and tell you what steps we can take to help resolve it. We will not get involved in minor or ‘one-off’ incidents which can easily be sorted out between neighbours and stop problems happening in future. We will become involved in more serious incidents of neighbour nuisance and anti-social behaviour when we have evidence and action needs to be taken. Some problems cannot be solved by us alone. We work in partnership with the Police, Local Authority and other agencies to deal with more serious cases of nuisance and anti-social behaviour and to provide support to those affected and to make our communities safe.

  • How does the noise nuisance app work?

    The Noise App is a quick and easy way to record noise which is causing nuisance and annoyance. You will need a ‘smart' phone to use this app and if you have broadband you will not use up your mobile data allowance. Before you download the app, call the Council’s Contact Centre on 01437 764551 who will take your details and refer your case to Public Protection. When you have downloaded the app and told the Council, you can start recording the noise that is causing the problem straight away. The recordings are uploaded directly onto a secure site which will then be assessed and decision made about what action is necessary. You can make as many recordings as you need – each recording lasts for up to 30 seconds.

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