As part of the Welsh Government’s Renting Homes (Wales) Act, we’re required to visit every ateb home from time to time to carry out a quick home visit and inspection, both inside and out. 

Don’t worry – it’s nothing to stress about! These visits help us make sure your home remains safe, comfortable, and well looked after. 
Once we’ve visited, we won’t need to come back again for around two years. 

During your visit, we’ll: 

• Have a friendly chat about how things are going 
• Check the condition of your home (inside and outside) 
• Ask who’s living there and confirm your ID 
• Talk about any repairs, improvements, or support you might need 

If you have pets, please keep them secure in another room until we need to inspect that space – we’ll work with you to do a quick “swap” when needed. 

We’ve already started these visits and will contact you as soon as possible (over the next two years). 

If you’d like to book your visit sooner, just get in touch – we’ll be happy to help. 

Frequently Asked Questions (FAQs) 

• Why are you doing these visits?

  It’s not about catching anyone out – it’s about supporting you. The visits help us: 

  • Make sure your home is safe and in good condition 
  • Offer advice or support if you need it 
  • Keep our records up to date 
  • Meet Welsh Government requirements 

  It’s a great chance to chat with your ateb Housing Coordinator about anything that matters to you. 

• How long will the visit take?

  Usually between 1 and 2 hours, depending on the size of your home and what needs checking. We’ll always try to keep things as quick and convenient as possible.

• What will you be looking at?

  We’ll check things like: 

  • The overall condition of your home 
  • Any changes or improvements made 
  • Whether there are any repairs or maintenance needs 

  We’ll also ask if there’s anything you need help with or anything that’s not quite right. 

• Do I have to let you in?

  Yes – the visits are a legal requirement under the Renting Homes (Wales) Act, and part of our responsibility as your landlord. 

  If you’re worried or have specific needs, please tell us and we’ll do our best to arrange a time and approach that works for you. 

  Sometimes if requested, we can combine this visit with other checks (like gas or electrical safety) to save you time. 

• Can I choose when you visit?

  Yes, we’ll always give you notice before visiting, and if the proposed time doesn’t suit you, we’ll find one that does. You can also request your appointment sooner if you prefer. 

  We’d really appreciate your help in keeping appointments wherever possible — missed visits cost us over £100,000 last year, this is your money that could have gone towards improving homes and services for our customers. 

• What if I can’t find my ID?

  Don’t worry – just let us know in advance. We can talk through what forms of ID we can accept and work out a simple solution together.

• What happens after the visit?

  We’ll record the information safely, arrange any follow-up repairs or advice if needed, and confirm that your visit is complete. Then you won’t hear from us again for roughly two years (unless something needs sorting in the meantime).

Need to get in touch? 

If you’d like to arrange your visit sooner, or if you have any questions, please contact us: 

[email protected] or give us a call on 0800 854 568